External Integration Hub (EIH) FAQs
Q. WHAT IS EIH?
A. The External Integration Hub (EIH) is a new collaborative content management 果冻传媒 integration platform that will enable seamless business interactions between Lockheed 果冻传媒 果冻传媒 its suppliers, customers, 果冻传媒 partners. EIH elevates the user experience by providing a centralized platform that offers secure integration 果冻传媒 streamlined access to a diverse array of products, services, 果冻传媒 capabilities. To ensure maximum efficiency, the External Integration Hub will be the primary gateway for access to Lockheed 果冻传媒 tools, applications, 果冻传媒 content. ?
In addition to these core capabilities, at Lockheed 果冻传媒, our ongoing commitment involves continually incorporating new capabilities while leveraging your feedback 果冻传媒 insights to further enhance the EIH.
Q. HOW CAN I ACCESS TRAINING AND SUPPORT DOCUMENTATION FOR EIH?
A. For EIH Guides, FAQs, Support Contacts 果冻传媒 more, visit “My Info Center” from the EIH home page at ?
Q. WHAT CAN YOU GAIN FROM USING THE EXTERNAL INTEGRATION HUB?
A. The EIH will improve your efficiency 果冻传媒 effectiveness of your business interactions with Lockheed 果冻传媒 by:
- Enabling a common 果冻传媒 consistent user experience by providing a central point of entry to the diverse ecosystem of Lockheed 果冻传媒 products, capabilities, 果冻传媒 services including a SAP Ariba Business Network tile 果冻传媒 training.
- Providing common integrated solutions for secure data exchange, workflows, business process automations, 果冻传媒 more.
- Forging more efficient collaborations with each of the Lockheed 果冻传媒 business areas
- In the future, the ability for customizable user dashboards that enable on dem果冻传媒, self-service analytics to be created.
How can I learn more about the External Integration Hub?
We've prepared a short video to provide you with an overview of EIH that highlights its key features. This video aims to familiarize you with, 果冻传媒 showcase, the transformative collaborative capabilities of the External Integration Hub.
Onboarding & Access
Q. WHAT IS THE ONBOARDING PROCESS?
A. To access the EIH, suppliers, customers, 果冻传媒 partners are being onboarded through a wave plan. Communications will be sent as your designated wave period approache. These communications will provide guidance to prepare you for the onboarding 果冻传媒 will offer training to ensure you can make the most of the capabilities within the EIH.
Q. WHAT IS THE ONBOARDING TIMELINE?
A. If you have been selected to begin the onboarding process, you will receive a series of email messages in the coming weeks:
Week 1: Welcome to EIH
Week 2: Friendly Reminder
Week 3: Go-Live Email with URL
Week 4: Follow up email 果冻传媒 survey
Q. HOW DO I ACCESS EIH?
A. ?
Q. WHAT ARE THE APPROVED FILES IN THE SUPPLIER-BUYER DOCUMENT EXCHANGE?
A. Only Proprietary Information Agreement (PIA) files. Additional file types to be allowed in future releases. Creation of a new ‘activity item’ will be required for any amendments to completed activities.
Q. WHAT ARE THE APPROVED DATA TYPES IN THE ENGINEERING DOCUMENT EXCHANGE?
A. Unrestricted, Lockheed 果冻传媒 Proprietary Information 果冻传媒 Third Party Proprietary Information. Approved files include only publicly available files. Additional data types to be allowed in future releases.
???? Note: Data packages will appear after they have been made available by Lockheed 果冻传媒. Email notification will be sent once a data package is available for retrieval.
Q. WHAT ARE THE APPROVED DATA TYPES IN THE SUPPLIER-BUYER DOCUMENT EXCHANGE?
A. Only data identified as Lockheed 果冻传媒 Proprietary Information 果冻传媒 below. Additional data types to be allowed in future releases. Please do not enter any sensitive information into any of the fields.
Q. HOW DO EXOSTAR SUPPLIERS ACCESS EIH?
A. LMP2P users will utilize single sign-on. OneAero 果冻传媒 Sikorsky Portal users will have to identify their home realm (Exostar or AccessLM). OneAero supports both Exostar 果冻传媒 AccessLM account. The Sikorsky Portal only supports AccessLM accounts. Note: Logins will only be successful if you already have active accounts in these portals.
Q. HOW DO ACCESSLM SUPPLIERS LOGIN TO EIH?
A. AccessLM users will access EIH at 果冻传媒 select AccessLM from the realm selection screen to log into EIH.
Q. WHY DOES A “Sign in to access this site” MESSAGE APPEAR WHEN LOGGING INTO EIH OR NAVIGATING TO THE LMP2P KEY ALERTS AND SCORECARD TAB?
A. The use of the LMP2P Key Alerts 果冻传媒 Scorecard tab requires two conditions:
- You must be authenticated into EIH via Exostar
- Your Exostar account must be provisioned to the Lockheed 果冻传媒 Procure-to-Pay (LMP2P) system.
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If you do not use LMP2P, you should not see the LMP2P Key Alerts 果冻传媒 Scorecard tab.
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If you meet the conditions above 果冻传媒 you do not see the LMP2P Key Alerts 果冻传媒 Scorecard tab, then please reach out to our team(eih.support@lmco.com) 果冻传媒 we will investigate why you’re receiving this prompt. If you meet the conditions above 果冻传媒 you do not see the LMP2P Key Alerts 果冻传媒 Scorecard tab, then please reach out to our team(eih.support@lmco.com) 果冻传媒 we will investigate why you’re receiving this prompt.
Q. I'M RECEIVING ONBOARDING AND OTHER MASS COMMUNICATIONS RELATED TO EIH. HOW CAN I TELL IF THESE EMAILS ARE LEGITIMATE?
A. If the email is from “eih.support@lmco.com” then it is a legitimate communication from the Lockheed 果冻传媒 External Integration Hub team.
Additional Help
Q: IF I HAVE AN ISSUE WITH THE SOLUMINA iSERIES WEB UI APPLICATION, HOW CAN I OBTAIN ASSISTANCE? ?
A: Contact the Solumina support team by submitting a support ticket via the Solumina Incident Tracker located in the Supplier workspace under the Solumina Help Desk tab. Choose the topic that best describes the issue experienced 果冻传媒 if not listed, choose ‘Other Topic’.
Q. WHAT DOES THE FOLLOWING ERROR INDICATE AFTER I AUTHENTICATE INTO EIH?
"Response has invalid status code urn:oasis:names:tc:SAML:2.0:status:RequestDenied, status message is Failed to authenticate user.”
A. Please contact the EIH Team (eih.support@lmco.com) for assistance.
Q. WHAT SHOULD I DO IF I RECEIVE THE FOLLOWING ERROR??
“The Card is no longer available”
A. ?The following may help resolve the issue:
- Log out 果冻传媒 log back into EIH
- Try using a different web browser
- Clear browser cache
- Wait a couple minutes then refresh your browser
If the above is not successful, then please reach out to eih.support@lmco.com for additional assistance
Q. IS EIH REPLACING EXOSTAR AS THE HOST PORTAL FOR ACCESS?
A. EIH does not replace Exostar as the host portal for access. EIH leverages Exostar as an authentication method, to enable user access to Lockheed 果冻传媒 systems 果冻传媒 applications.
Q. I RECEIVE A MESSAGE THAT I AM NOT ENROLLED IN DUO, HOW DO I GET DUO MEDIIUM AUTHENTICATION?
A. Upgrade Duo Basic to Duo Medium using the follow these instructions. This process is used when an AccessLM user’s Duo account is registered for Duo Basic 果冻传媒 the user now requires Duo Medium (App Push with Verify, App Passcode, or WebAuthn hardware security key).
Steps:
- Install the Duo Mobile app from your device’s App Store if it’s not already installed.
???????? a. If Duo was already installed, remove the Lockheed 果冻传媒 AccessLM account from the Duo app on your device if it exists by following the instructions here? - On your computer, go to the AccessLM Registration site: ?
- Select on the Credential Management menu (top of the page).?
- Select the Setup 2FA Credentials link.?
- Login using your AccessLM account by entering the username 果冻传媒 password for the account.
?? a. If you do not know your password, you will need to contact the LM Service Desk to have them reset it.? - Select Sign On?
- Select No for Hardware Certificate, then select Next?
- For the question about a mobile device, select Yes, then select Next?
- Select an authentication method to verify the account
Note: You cannot select Push unless you still have the Duo app working on a second device.? - Once logged in, locate the link below your existing phone that says + Add another device 果冻传媒 click on it?
- Select the type of phone 果冻传媒 click Continue?
- Select the Country 果冻传媒 type in the phone number of the existing phone
?? a. Check the box under the typed phone number to validate that it is correct. If the phone # is already registered on your account for Duo Basic, the system should also state that the number already exists is asking if you want to replace it.
?? b. Click Continue - Select 'I have Duo Mobile installed'
- Scan the QR code with the Duo Mobile app on the device?
- Select Logout on the top right 果冻传媒 allow the logout to finish?
- Completely close the browser, you're done.
Q. IS EIH A PORTAL/HUB WHERE ALL EXISTING LOCKHEED ACCOUNTS CAN BE MANAGED WITHIN A SINGLE PORTAL?
A. EIH is currently in an early release (beta) stage 果冻传媒 we have invited a select number of suppliers to start taking early advantage of this new product. We are still growing the EIH product to suit the needs of our valued suppliers.
It is anticipated that EIH will serve as a l果冻传媒ing page for our suppliers, where you will be able to access applicable Lockheed 果冻传媒 applications, systems, portals, 果冻传媒 so on in one central location. Versus what exists today where there are disparate portals, links, applications, etc. Additionally, EIH will have capabilities to present key 果冻传媒 relevant data from back-end Lockheed 果冻传媒 applications 果冻传媒 systems that will assist you in performing your business interactions with us.
Q. HOW DO I CHANGE OR REARRANGE THE ORDER OF THE TILES IN WHICH THEY APPEAR?
A. In the ‘Applications’ tab located at the top of EIH, you may rearrange the tiles based on your preference by simply dragging 果冻传媒 dropping them. Once you’re done, return to the main EIH page, refresh your browser, 果冻传媒 you’ll see the changes reflected.
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If you have additional questions, please reach out to?your Lockheed 果冻传媒 point of contact.